Refund Policy
Last updated: 5 July 2025

1. Returns and Exchanges

• Due to the unique and custom-made nature of art and creative goods, all sales are generally final.

• If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos and details.

 

2. Custom Orders

• Custom artworks, personalized items, and made-to-order products cannot be returned or exchanged unless they arrive damaged or significantly different from your order.

 

3. Refund Eligibility

• Refunds may be granted only in the following cases:

  • The item arrives damaged or defective

  • The wrong item was delivered

  • The order cannot be fulfilled due to circumstances on our side (e.g., out of stock)

• We may require photos or evidence of damage/defect for processing your claim.

 

4. Refund Process

• Please contact us at kinghangart@gmail.com with your order number and photos (if applicable).

• If your claim is approved, a refund will be issued to your original payment method within 7–14 business days.

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5. Course/Workshop Fees

• Course or workshop fees are non-refundable once the class has started, unless the class is cancelled by Lunadoart.

• If we cancel a class before it begins, you will receive a full refund or the option to transfer to another session.

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6. Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error (damaged, wrong, or defective item).

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7. Contact Us
If you have any questions or wish to request a refund, please contact us at:
kinghangart@gmail.com